Identify the equipment
Share the model, serial number and a clear photograph of the product label. Include proof of purchase if you have it.
The workshop · Ballito, KZN
Victron repairs.
Local support.
Victron repairs and technical support, with a workshop you can reach.
Tell us what your equipment is doing. Our team can help establish the next step, from a fault assessment to a repair enquiry.
Start here
Help us understand the fault.
Useful details up front make the conversation easier.
Describe what changed
Tell us about the symptoms, error codes and when the problem started. A short explanation of the connected system helps too.
Confirm the handover
Contact the team before sending or bringing in equipment. Confirm the assessment arrangements and any costs before proceeding.
Before you visit
A few useful answers.
Need to discuss a particular unit? Send us the label and a description of the fault.
How do I send photographs?
Complete the repair request, then send photographs to support@thanda.solar or WhatsApp the team. Include the equipment’s serial number so we can match them to your request.
Can you tell me whether my unit can be repaired?
Start with a repair request. Some faults need a workshop assessment before the repair options and cost can be established.
What about a warranty enquiry?
Include the serial number, purchase details and who supplied the equipment. The team will help clarify the appropriate assessment and warranty route for your unit.
Can I bring the equipment to Ballito?
Contact us first to arrange the handover. We are at 19 Enterprise Crescent, Shakas Head, Ballito. Get directions.
I need advice before buying a replacement.
Tell us about the existing system and what you need to power. We can discuss the replacement options before you order. Request advice and a quote.