Sales, support & repairs
Frequently asked
questions.
A few useful answers before you order equipment or arrange support. If your question needs a closer look, talk to our Ballito team.
Buying from Thanda
Products and quotes.
Start with the equipment and the job you need it to do.
Can I request a quote as a system owner?
Yes. Installers, resellers and system owners can send a guest quote request without signing in. Choose products from the Popular selection or describe the equipment you need on the Store quote form. Our team confirms the model, price, availability and delivery arrangements.
Where do existing trade customers sign in?
Continue through Thanda Store. If you need help with access or an equipment list, contact our team.
What if the product I need is not shown?
The website shows a selection based on past year’s Store sales. Send the exact model, SKU or a description of the project in a quote request. The team will confirm what can be supplied.
Can I arrange local collection or delivery?
Tell us your town and whether you prefer collection or delivery when requesting a quote. Confirm availability and the arrangements with the team before travelling or sending a courier. Our current address and directions are on the Contact page.
Support and warranty
Get the right help.
Model numbers, purchase details and a clear description make a useful starting point.
Does Thanda support product warranty enquiries?
Start with the business that supplied the equipment and keep your proof of purchase. We can help clarify the appropriate support and assessment route for equipment supplied by Thanda. Coverage depends on the product and applicable manufacturer terms; an enquiry is not confirmation of a warranty claim. Our Victron warranty guide explains the questions to prepare.
I need help with an existing product. What should I send?
Send the full model, serial number, purchase information, visible error messages and a description of what changed. Include the main connected equipment and any useful monitoring records. Contact our team to establish the appropriate support route, or explore the practical guides.
Can you help with a Victron product that needs repair?
Start with the existing repair request form. The repairs and support page explains how to prepare and send photographs. The team will help establish the next step; repair options and warranty eligibility may require a workshop assessment.
Can I bring my hardware to you?
Contact the team first to arrange collection, courier delivery or a workshop visit. Confirm the equipment, handover arrangements and any assessment charges before sending or bringing it to Ballito.